Main functions of CRPC are:

  • To supervise trade of non-food products (except the sectors where in accordance with laws and regulations the market supervision and control are within the competence of other institution)
  • To handle consumer complaints on violations of consumer rights
  • To organize the operation of the Commission for settlement of Consumer Disputes
  • To provide legal advice for consumers in consumer rights
  • To monitor the consumer rights in draft contracts and agreements between consumer and producer or seller or service provider
  • To supervise correctness of weight and measure of food and non-food products, as well as supervise the correctness of cost of purchase
  • To supervise measuring equipment conformity to requirements of laws and regulations, to supervise metrological control of pre-packed goods
  • To supervise unfair commercial practice and advertising, except the field of medicinal products and veterinary medicinal products
  • To issue a special permit (licence) for the provision of consumer credit services