Frequently asked questions
The Consumer Rights Protection Centre of Latvia (the CRPC) and the Competition Council of Latvia (the CC) call entrepreneurs to act in good faith during the emergency situation announced in Latvia due to the COVID-19 outbreak. Entrepreneurs must refrain from using this situation for application of excessive prices or committing infringements of the competition law, for example, conclusion of prohibited agreements.
Emergency situation shall be declared throughout the national territory from the moment of the adoption of decision to 14 April 2020 with a view to restrict the spread of COVID-19 during the validity of emergency situation.
The CRPC invites all travelers, to whom “Prieks Tūre” cannot perform its commitments, to submit an application to the CRPC, before 4th January 2019, to achieve refund of all payments made by the traveler or on the traveler’s behalf. This invitation also applies to all travelers who have already submitted an application to the CRPC with a request to help them in solving the dispute with "Prieks Tūre".
27.04.2018. The Consumer Rights Protection Centre has approved new “Guidelines for assessment of the consumers' ability to repay a loan to loan providers, providing loan services to consumers”. The guidelines provide that consumer loan providers will have to be more deeply and in more details sure about a consumer's ability to repay a loan.
The Consumer Rights Protection Center, in co-operation with the Faculty of Business, Management and Economics of the University of Latvia, conducted a study to clarify the reasons, conditions, situations and sales practices that encourage Latvian residents to use remote or payday loans, explore the experience of consumers in the borrowing process and repaying loans.
Consumer Rights Protection Centre (further - CRPC) on June 12, 2018, regarding protection of consumers’ collective interests’ case made a decision to fine JSC “Mogo” (further – the Company) EUR 80 000 for systematically ignoring the need to assess the consumer's ability to repay loans.
After long economic turbulences, the German airline Air Berlin had to file for insolvency. What are the consequences for consumers?
Consumer Rights Protection Centre (hereinafter referred to as CRPC) carrying out the inspection (tested) of fidget spinner with LED lights (identification NO:2701), has found that it does not meet the essential safety requirements, namely, the parts of the battery compartment can be easily removed and opened from the toy, and button cell batteries can become easy accessible for the children.
Consumer Rights Protection Centre and consumer protection agencies in more than 60 other countries that are part of the International Consumer Protection and Enforcement Network (ICPEN) this week unveiled an update of ICPEN’s website – (link is external) – to help members identify and respond to consumer challenges that cross international borders.